Norton lifelock contact number9/1/2023 ![]() ![]() It is timely, personalized, and seamless. Good customer experience delivers on your promise to your customers. It can add value along the customer journey, informing the customer with relevant content at the right moments and helping the customer get what they want from your business as expeditiously as possible. Not only have you lost a potential sale, but I as the customer now have a negative perception of your brand.Ī good customer experience, on the other hand, is assistive. If I, as a customer, can’t accomplish what I want on your business’s website, this will likely lead me to abandon your site and go to a competitor instead. ![]() Every interaction a customer has with our business, from visiting to calling our member services team, is a part of the overall customer experience.Ī poor customer experience can devalue your brand. That perception can change with a single interaction. Were they able to get what they wanted from your business? What did they think of the experience? How did it make them feel? It’s the perception that customers have of your brand after interacting with your business.
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